Loki will not accept any item sent for repair or exchange that does not include the correct form. Failing to put the form in may also result in loss of your item.
Click here for a Loki Exchange Authorization Form with instructions.
Click here for a Loki Repair Authorization Form with instructions.
Click here for a Loki Return Authorization Form with instructions.
Policy: Loki products are fully warranted to the original owner against defects in materials and workmanship for lifetime of the product. Average lifetime of the product is 2 years. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate.
If you received a Loki Item as a gift or you purchased it yourself and it's the wrong size or you would like a different color, provided it's still in brand new condition and the tags are still on it, you may fill out the above Exchange form and we will exchange it at no additional cost.
Total lead time for repairs with charge is 2-8 weeks from the date of the repair and charge approval.
We do our best to repair the non warranty products as accurately as possible, but sometimes the repair of the product can only be done by adding extra seams or by using materials with a difference in color compared to the color of the original product. In a lot of cases we can only use a contrasting color like black or grey. We do not replace complete panels.
• All items must be cleaned before sending. Otherwise you will be charged $10.00 for cleaning.
• Loki Customer Service is available between 10:00am and 6:00pm MST, Monday through Friday at 1-888-879-5654.
• For International warranty questions, please contact the Loki distributor in the country where the item was purchased. (Click here for a list of Loki distributors).